The award was presented at the sold-out 2025 AHA (Vic) State Awards for Excellence.
Hotel Sorrento was recognized for its excellence across various aspects of its operation, including customer service and innovation. The award night saw a total of 42 categories celebrated, highlighting the best in the Victorian hospitality industry.
Family-owned for almost half a century, the win for Hotel Sorrento comes upon the completion of a major new redevelopment of the hotel.
“We are very humbled to have been recognised with these esteemed awards and would like to thank our team and everyone who has supported the hotel over the years. As a family business for 44 years, we believe this recognition highlights that people value authentic, quality service, which has always been at the heart of what we do,” stated Hotel Sorrento finance director Bridget Bailey.
“Our family has poured a lot of love into the hotel, continually developing the venue year-on-year. This year marks the completion of our development with a new lobby bar, conference facility, wellness centre and eight = more luxury suites. We think our guests appreciate the constant evolution of the Hotel. We are so proud to be the custodians of this incredible landmark and are eternally grateful to every person who shares in our love for the hotel.”
Years of loyalty, trust & protection & we’re proud to still be standing guard.